Frequently asked questions¶

These are the questions people ask when they hit something unexpected and the answer isn't obviously on another page. Each answer is short and links to a fuller treatment when one exists.

Find your question fast

The right-rail table of contents lists every question on this page. Click the one that matches what you're stuck on. If your question isn't here, email support and we'll add it.

Getting started¶

My invitation link expired. What now?¶

Invitation links expire after 7 days. If yours is gone, ask your admin to resend it. They go to Settings → Invitations, find your name in the pending list, and click Resend. You'll get a fresh link by email within a minute. The setup process is the same as the first time.

What's the difference between a task and a project?¶

A task is one thing one person finishes. A project is a container for many related tasks that share a goal, an owner, and a deadline.

"Email the supplier about lead times" is a task. "Q2 Product Launch" is a project — it has a design brief, a pricing sign-off, and twenty tasks that all have to land before the launch date.

When in doubt, start with a task. You can always attach it to a project later.

Where do I find tasks assigned to me?¶

Two places. The Dashboard shows tasks due today plus a row of filters — overdue, blocked, due this week. The Task Board (left sidebar → Tasks) shows every task in the workspace. Use the Filter button to narrow by assignee and pick your own name.

Both views update in real time. No refresh needed.

Day-to-day work¶

Can I customize task statuses?¶

Not in the current build. Statuses are fixed: Not Started, Working, Paused, Blocked, Complete, and Canceled. That's the full set. There is no way to add, rename, or remove a status.

The six statuses cover the full life of a task — from "nobody's started" to "officially done" to "we're not doing this." Custom statuses are on the product roadmap.

How do I bulk-edit tasks?¶

There is no bulk-edit UI yet. Tasks are edited one at a time from the task detail screen.

If you need to create many tasks at once, use the bulk-import feature. Upload an xlsx file from Settings → Import and dooer creates all the tasks in one go. Bulk import is for creation only — it doesn't update existing tasks.

I marked a task Complete by mistake. Can I undo it?¶

Yes. Open the task, click the Status dropdown, and change it back to Working (or any other status). That's it. The move is instant, and the audit log records both the original change and the correction. Nothing is permanent.

Why didn't I get a notification for something?¶

dooer sends email notifications and shows a count on the in-app bell. If an email didn't arrive, check your spam folder first. If it's not there, ask your admin to confirm that notifications are turned on for your account in Settings → Users.

Not every event triggers a notification — dooer only emails you when something changes that directly involves you (assignment, reassignment, status change, comment, attachment).

People and access¶

I can't see the Audit Log tab. Why?¶

The Audit Log is visible only to users with the DIRECTOR or HEAD role. If you're a MEMBER or MANAGER, dooer shows a 403 screen when you navigate there — that's expected behavior, not a bug. The screen is visible to confirm the feature exists; you just need a higher role to use it.

If you think your role is wrong, ask a DIRECTOR or HEAD to update it.

What happens if I delete a user?¶

dooer doesn't delete users. Admins disable accounts instead — the account stays in the system with isActive set to false. The user can no longer sign in, but their task history and comments remain intact. Nothing disappears from the record.

To disable a user, a workspace admin needs to do this from the Django admin panel. There is no toggle on the Settings → Users screen in the current build.

How do I change someone's role?¶

Go to Settings → Users. Click the person's name. A panel opens on the right with a Role drop-down. Change the value and save. You must be at MANAGER level or above to edit users, and you cannot assign a role higher than your own.

Can two people own the same task?¶

No. Each task has a single assignee. If two people are both responsible for a task, one of them is the assignee and the other follows via comments and @mentions. Mentioning someone in a comment notifies them and ties them to the task's activity feed without making them the formal owner.

Data, exports, and limits¶

How big can a file attachment be?¶

25 MB per file. 100 MB total across all files attached to a single task. There is no limit on the number of tasks that can have attachments.

If a file is too large to attach, host it externally (a shared drive, for example) and paste the link into the task description or a comment.

How do I export all my tasks?¶

Go to Manager Reports in the left sidebar. Open the Team Dashboard or a Member Detail view, then click the Excel export button. dooer generates an xlsx file with all visible tasks and their current fields.

The export reflects whatever filters you have active. If you want everything, clear the filters before you export.

Is there a public API I can use?¶

Not yet. dooer's backend is built on Django REST Framework and the endpoints exist, but there is no published API documentation for end users in this version. If you need programmatic access, contact support to discuss what's possible.

How is my data secured?¶

dooer publishes a security contact and disclosure policy at /.well-known/security.txt per RFC 9116. If you find a vulnerability or want to report a concern, that's the right starting point.

What's next¶

Glossary → Every dooer term defined in one place — roles, statuses, board views, and more.

Quickstart → New to dooer? Sign-in to first task done in ten minutes.